Shipping Policy
Last Updated:
01-09-2024
At Gemdekho, we strive to provide a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the shipment of your orders.
1. Shipping Destinations
We ship our products worldwide. However, certain restrictions may apply depending on your location. Please ensure your shipping address is correct and complete when placing your order.
2. Processing Time
- Order Processing: Orders are typically processed within 3 business days after payment is confirmed. Custom or personalized items may require additional time.
- Business Days: Our business days are Monday to Saturday, excluding public holidays]. Orders placed on weekends or holidays will be processed on the next business day
3. Shipping Methods and Costs
- Domestic Shipping: We offer several shipping options within India, including standard and express delivery. Shipping costs vary based on the selected method and destination.
- International Shipping: For orders outside India, we provide various international shipping options. Costs and delivery times may vary depending on the destination country and shipping method.
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the package.
4. Estimated Delivery Times
- Standard Shipping: Estimated delivery time is 5 to 7 business days.
- Express Shipping: Estimated delivery time is 2 to 3 business days.
- International Shipping: Estimated delivery time is 10 to 15 business days, depending on the destination and customs processing.
Please note that these are estimated times, and actual delivery may vary due to factors beyond our control, such as customs delays or local postal service efficiency.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress on our website or the carrier’s website.
6. Customs, Duties, and Taxes
For international orders, please be aware that customs, duties, and taxes may apply in your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs. Please check with your local customs office for more information on potential charges.
7. Lost or Damaged Shipments
- Lost Shipments: If your order has not arrived within the expected delivery time, please contact us at support@gemdekho.com for assistance. We will work with the carrier to resolve the issue.
- Damaged Shipments: If your package arrives damaged, please take photos of the damage and contact us immediately at support@gemdekho.com. We will help you with the claims process and arrange for a replacement or refund.
8. Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping information. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs to resend the package.
9. Shipping Restrictions
Some items may have shipping restrictions due to their value, material, or size. We will notify you if any of your selected items are subject to these restrictions and work with you to find an alternative solution.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us:
- Email: support@gemdekho.com
- Phone: +919351889872
- Address: Gem Dekho, ZZ9, Street No. 5, Idgha, Delhi Road, Jaipur, Rajastha, 302003, India.
