Frequently Asked Questions

About Our Products

Yes, all our gemstones and jewelry items are 100% genuine and of the highest quality. We source our materials from reputable suppliers and provide certification where applicable.

Yes, many of our gemstones come with certification from recognized gemological laboratories. If a certification is available, it will be mentioned in the product description.

Absolutely! We offer custom design services to create unique pieces tailored to your specifications. Please contact our customer service team at support@gemdekho.com for more information.

Ordering and Payment

To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All payment options will be displayed at checkout.

Orders can be canceled or modified within 24 hours of purchase, provided they have not yet been shipped. Please contact us at support@gemdekho.com as soon as possible to make changes.

Shipping and Delivery

Orders are typically processed within 3 business days. Custom or personalized items may take longer. You will receive a confirmation email once your order is shipped.

Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination. Please refer to our <a href=”https://gemdekho.com/shipping-policy/”>Shipping Policy</a> for more details.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier’s website.

Returns and Refunds

We accept returns within 1 days of delivery, provided the item is in its original condition and packaging. Please refer to our Return and Refund Policy for more details on how to initiate a return.

Product Care

To maintain the beauty and longevity of your jewelry, avoid exposure to harsh chemicals, extreme temperatures, and direct sunlight. Clean your pieces regularly with a soft cloth and store them in a dry, safe place.
Yes, we offer professional cleaning and repair services for our jewelry. Please contact us at support@gemdekho.com for more information and pricing.

Custom Orders and Resizing

Yes, we offer resizing services for rings. Please contact our customer service team at support@gemdekho.com with your resizing request.
The time required to complete a custom order depends on the complexity of the design. Typically, it takes between 3 to 5 weeks. We will provide you with an estimated timeline when you place your custom order.

Contact and Support

You can reach us via email at support@gemdekho.com or by phone at +919351889872.
Yes, we offer live chat support during our business hours. You can access the chat feature on our website for immediate assistance.

Offers and Discounts

Sign up for our newsletter to receive exclusive discounts, promotions, and updates on new products. You can also follow us on social media for special deals.
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